A behaviour-based observation and feedback process (commonly referred to as behaviour-based safety) provides visibility and control over upstream indicators of safety performance --   safe and at-risk behaviours. Using simple but effective observation techniques, co-workers observe each other and give constructive one-on-one feedback to reinforce safe work behaviours and discourage at-risk behaviours.  

Although such actively caring peer feedback is a powerful motivator, it is not sufficient. For lasting improvement, system-level causes of at-risk behaviour must be addressed.   Therefore, observation data is collected and analysed.   Work teams then develop intervention strategies to eliminate barriers to safe work practices.

As the observation process becomes an accepted part of the safety culture, employees begin to observe and give behaviour-based feedback informally as well.   However, the details of how the observation process is designed and introduced determines the extent to which it is embraced.

How can Dutcher SMS help?

Dutcher SMS provides a range of services to meet your specific needs:

1. Evaluate and Enhance an Existing Observation Process
2. Behaviour-Based Ergonomics (Using an observation process to target ergonomics)
3. Human Error Reduction (Using an observation process to identify and manage human error)
4. Behaviour-Based Incident Analysis